Privacy Policy

Effective Date: January 1st, 2025.

Real Estate Concierge (“we,” “us,” or “our”) is committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy describes how we collect, use, and safeguard your personal information when you interact with our website, services, and communications.

By using our services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to:

• All visitors to the Real Estate Concierge website.
• Clients and prospective clients who use our services.
• Any individuals who provide personal information through online forms, phone calls, emails, or other means of communication.

2. Information We Collect

Real Estate Concierge may collect the following types of personal information:

2.1 Personal Identification Information

• Full name
• Email address
• Phone number(s)
• Country of residence
• Mailing address (if applicable)

2.2 Property and Investment Preferences

• Desired property type (residential, vacation, or investment)
• Preferred locations and budget range
• Investment goals and interests

2.3 Legal and Financial Information

• Information required for due diligence processes (optional, based on client’s consent)
• Copies of identification documents (if applicable for legal processes)

2.4 Technical Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on our website
• Cookies and usage data (see Section 9 on Cookies Policy)

3. How We Collect Your Information

We may collect your personal information through the following methods:

• Online Forms: When you fill out contact forms, request property information, or subscribe to newsletters.
• Direct Communication: Via phone calls, emails, or in-person consultations.
• Third-Party Referrals: Information provided by referral partners or developers with your consent.
• Automated Technologies: When you navigate through our website, we may use cookies or analytics tools to collect technical data.

4. Purpose of Information Collection

Real Estate Concierge collects and processes personal information for the following purposes:

• Providing Advisory Services: To assist clients in identifying and evaluating suitable property options.
• Communication and Updates: To respond to inquiries, provide updates on properties, and notify clients about new opportunities.
• Legal and Compliance Requirements: To comply with applicable laws, including anti-money laundering regulations, and ensure proper due diligence.
• Marketing and Promotions: To inform clients about relevant services, promotional offers, and market insights.
• Website Optimization: To improve our website, user experience, and service offerings.

5. Legal Basis for Processing Personal Information

Real Estate Concierge processes personal data in accordance with Costa Rican Law No. 8968 and based on the following legal grounds:

• Consent: When you explicitly consent to provide your personal data.
• Contractual Necessity: To perform a contract or take steps at your request before entering into a contract.
• Legal Obligation: To comply with legal requirements.
• Legitimate Interest: For business purposes, including improving our services and providing relevant content to clients.

6. Data Sharing and Disclosure

Real Estate Concierge respects the confidentiality of your personal information and will not share, sell, or disclose your data without your explicit consent, except in the following circumstances:

• Third-Party Developers: We may share limited information with developers to facilitate property transactions.
• Legal Compliance: If required by law or to comply with judicial proceedings, court orders, or legal processes.
• Service Providers: Trusted third-party vendors who assist in maintaining and improving our services, subject to confidentiality agreements.
• Mergers or Acquisitions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

7. Data Security and Protection

Real Estate Concierge implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Data Encryption: Encryption of sensitive data during transmission and storage.
• Access Controls: Limited access to personal data by authorized personnel only.
• Regular Audits: Periodic reviews and audits of our security protocols.

However, while we take reasonable steps to safeguard your information, no security system is impenetrable. We cannot guarantee absolute security of your data.

8. Data Retention Period

Real Estate Concierge retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including meeting legal and regulatory obligations.

• Client Data: Retained for the duration of the client relationship and a period of [Insert Retention Period, typically 5–7 years] thereafter.
• Prospective Client Data: Retained for a period of [Insert Retention Period, typically 1–3 years] or until consent is withdrawn.
• Marketing Data: Retained until the client unsubscribes or requests deletion.

9. Cookies and Tracking Technologies

Real Estate Concierge uses cookies and similar technologies to enhance user experience and analyze website traffic.

9.1 Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our website.
• Analytics Cookies: Help us understand how users interact with our website.
• Marketing Cookies: Used to deliver personalized content and advertisements.

9.2 Managing Cookies:

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain website features.

10. Your Rights Under Costa Rican Law

Under Law No. 8968, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data held by us.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your personal data when it is no longer necessary.
• Objection: Object to the processing of your data for marketing purposes.
• Data Portability: Request the transfer of your personal data to another service provider.

To exercise your rights, please contact us using the contact information provided below.

11. Children’s Privacy

Real Estate Concierge does not knowingly collect or process personal information from individuals under the age of 18. If we become aware that personal data of a minor has been collected, we will take steps to delete such information.

12. International Data Transfers

If you are accessing our services from outside Costa Rica, your data may be transferred and processed in Costa Rica, where data protection laws may differ. By using our services, you consent to such transfers.

13. Changes to this Privacy Policy

Real Estate Concierge reserves the right to modify or update this Privacy Policy at any time. We will notify clients of any significant changes by posting the updated policy on our website.

14. Contact Information

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

Real Estate Concierge
Centro Corporativo Plaza Roble Escazu, San Jose
contact@realestateconcierge.cr
+1(954) 280-9251

By using the services of Real Estate Concierge, you acknowledge that you have read, understood, and agreed to this Privacy Policy.